Strategic leadership requires energy. How do you keep top of your game with so many things distracting from our goals and detracting from our focus. Here is a three step process for getting and staying charged up:
Step 1: Feel
How’s your energy? Check in with yourself and see where you’re at. How? Sit still for five minutes and just feel. Feel is a four-letter word to some of us. It is also a verb. Just sit and feel for five minutes. Are you excited? Anxious? Tired? Frustrated? Worn? Giddy? Does your body hurt anywhere? Sore feet, aching back, pounding head? A five minute scan brings to the surface all those little things that your mind body and spirit would have been fighting against on their own throughout the day, distracting you from your goals and detracting from your focus. Now you know what they are.
Step 2: Take Inventory
What’s on your mind? In step one, you may have discovered you could use an aspirin. Or perhaps you were reminded to stretch before getting in the car so your back didn’t seize up. There may be some other issues that you found are weighing on your mind. Grab a pen and paper and write down every single thing that comes to mind during Step 1. Write down what aches, what feels funky, what’s bugging you, what questions are nagging. Write until you can’t write any more.
What’s draining your energy? Take a look at your list. What items jump out as the most draining of all? What’s really weighing on you? Pick one and run it through the energy drainer exercise. Here’s the cheat sheet for the exercise and here’s where you can find the guided version. Basically, unpack that $#i! and overcome it.
Step 3: Overcome the Energy Drainers
From a neuropsychological standpoint, by noticing, naming and addressing what’s draining your energy, you are freeing up much needed brain resource for being your best creative, innovative, long-range thinking self. Strategic leadership takes guts, man, but it also takes brains. And you can’t be your best strategic leader self if your brain is overloaded with energy drainers. Be Uncommon.
Want to overcome your own Energy Drainers? Download a free copy of the Energy Drainer Exercise below:
The superintendent of our school system in my town has been on my mind.
Here is a man – a lovely, thoughtful, approachable man – who has been our elementary school principal for some years. Curious, patient, analytical, communicative – it was these qualities I’m guessing scored him the plum job of superintendent of our district. He was hired for the job earlier this year and started officially on July 1st.
Cruel Irony
I cannot imagine a more cruel irony than rewarding this dear and dedicated professional with the nightmare that is school policy-making in 2020. I also cannot imagine anyone better to take it on. With my middle child entering his senior year and my third and last child a rising high school sophomore, I’m grateful to have sound leadership through this educational, social and operational chaos. But that’s not what is keeping him on my mind.
The Boston Globe today reported that our state’s education officials “issued new guidelines that tie school reopening plans to local COVID-19 infection rates, a move that could dramatically limit the use of remote learning and potentially throw an 11th hour monkey wrench into re-opening plans days before they are due”. Now – if you’re not a superintendent, principal, teacher, staff member, administrator, parent, guardian, student or employer of any of the aforementioned individuals in Massachusetts, the Boston Globe news may not raise your eyebrow. But it did mine.
Parents of students in my district have been receiving thoughtful, complete, respectfully written communication from our new superintendent over the past month (his very first month in his very new job) that have kept us informed of school re-opening and safety plans. One can scarcely imagine the breadth of concerns, opinions and perspectives he is obligated to address in these missives.
I invite you to put yourself in his shoes for a moment and imagine the hours of analysis, meetings, listening, deciding and responding necessary to even write and send ONE of those emails never mind the hours and energy spent responding to the myriad reactions to the email and the balancing of all that with normal school superintendent to do list items. To put the work into a bit more perspective:
July 1 – First official day at work. To Do: Send introductory letter to district and set expectations for the strange and complex factors impacting this year’s school re-opening. Establish competence and trust.
Mid July – Send survey to parents/guardians regarding safety and school concerns. To Do: Brace for onslaught of feedback on survey.
July 27 – First official School Committee Meeting. To Do: Present well-researched and analyzed plan to school committee as a result of hours of meetings, decisions, negotiations and vague state guidance. Establish competence, trust and direction.
July 28 – First official (unprecedented) re-opening plan. To Do: Send letter to district parents and guardians describing and defending re-opening plan, the final draft of which is due to the state on August 10. Convey empathy, competence, evidence, flexibility, patience with and support of state guidance.
Aug 5 – Invite questions from parents/guardians for August 11th open forum Q&A. To Do: Hit send and eat Wheaties to gain strength in preparation for August 10th deadline and August 11th open forum Q&A.
Aug 10 – Send email to parents with update that the original deadline for re-opening plan has moved from 8/10 to 8/14 and reminder to join the Q&A. To Do: Cry with Relief that the final plan deadline has been moved just a bit to allow for final review. Eat more Wheaties.
Aug 11 – Attend surprise State Commissioner meeting being held titled “Back to School: What it will Look Like”. To Do: Hope that “what they think it will look like” bears some resemblance to what you have presented to your district. Convey calm professional demeanor despite roiling bowels.
Aug 11 – Hold open Q&A for parents to address the more than 100 questions submitted. To Do: Pray to a higher power
Aug 13 – Read news that guidelines have changed and may have a significant impact on your re-opening plan which has been communicated and which is due in final draft to the state tomorrow (their graciously extended deadline). To Do: Deep breathing exercises. Perspective taking. Possibly a Valium. No. Not a Valium. We can do this!
So, seriously. Put yourself in his shoes and let’s take a look what we’re dealing with…
The Tightening of the SCARF
As I’ve written before, Dr. David Rock’s SCARF model helps us to see whether and why we might experience threat response. Remember that when our brain is in threat response our cognitive ability is compromised. Think: “I was scared silly” or “I was so mad I couldn’t think straight”. These adages are true in that when our brain is occupied with a threat, the resources available in the forebrain (neocortex) where thinking, planning and decision making happens get redirected to the mid-brain (amygdala) where fight/flight/freeze happens.
Dr. Rock uses the SCARF model to describe the five circumstances that trigger threat response in humans and we can use it to assess/diagnose threats like so:
Status – when our status is threatened or in question. In our superintendent’s case, we are new to the job, the job requires taking direction from the state and the people who we are leading may have longer tenure and experience than we do.
Certainty – when we are uncertain about outcome. In this case we have little, no or conflicting information to work with and we are the recipient of any number of reactions and responses from individuals in our district that we must be ready to address.
Autonomy – when we have no choice. Outside of packing in the night, leaving a thoughtfully written resignation letter on our desk to be found in the morning and slinking off to New Mexico to start a new life, we don’t have much choice in terms of deadlines and decision making.
Relation – when we are not part of a group. We are the head honcho now. There is no one else. We are alone in our district and new to the (hopefully supportive and welcoming) group of state superintendents. Note to self: Meet new superintendent friends.
Fairness – when we feel mistreated. What did we do in a past life to deserve the cruel irony of this promotion during a pandemic????
I think it’s fair to say that we could expect our superintendent to be experiencing some level of threat response.
How to Loosen the SCARF
One way to “loosen” the SCARF is to simply acknowledge the threat-response-triggering situations by taking a piece of paper and pencil and writing down every single thing you can think of that is pulling the SCARF tight. Writing each entry down reduces their impact on you. This is because the brain goes into threat response in order to compel you to take action. Acknowledging the threats by writing them down is that action. By taking that action, your brain lessens it’s threat response and can return resources back to the neocortex (thinking, planning, decision making). This action also helps to detach shoulders from earlobes.
Emotional Triggers and Needs
As Founder of Motivation Factor™, Helle Bundgaard, has written in “The Motivated Brain”, Needs are our emotional triggers. We all have a need for safety, security and belonging (a la Maslow) but in addition we each have a set of unique and more nuanced needs that, if we are not aware of and able to purposefully manage, can end up tripping us up.
For instance, in Motivation Factor terms, I have a strong need for Freedom (I need creative license and to think outside the box) and Personal Power (if it needs fixing, fix it!). If I were in our superintendent’s shoes I would be chafing at the bit to re-imagine and re-structure education entirely (which is one of the many reasons I wouldn’t make a good superintendent). While we don’t know what our own superintendent’s needs are, we can take a guess that some may be triggered. Needs for success, freedom, personal power, recognition, control, to be heard, to be appreciated….any of these – and more – would likely be threatened to some degree in this situation.
Like SCARF, when our needs are triggered, our brain goes into threat response but Needs are more specific to each individual and they can be extremely powerful. To give you an idea of how powerful, think of a behavior you dislike most in others. It could be interrupting, disrespecting, whining, lying, arrogance or any other behavior that stomps on your nerve. Now think about the last time you encountered that behavior. What did it feel like? How did you react?
Behaving Badly
If you’re like most people, there are at least a few behaviors that send us reeling. We might get flushed, or feel a tightness in our chest, our head might get hot or our hands may tingle. I’m talking about the things people do that just sends you into blind rage or flustered flight. How do you react in those moments? With grace, polish and witty retort? No. Typically, when a Need has been stomped, we react in a way we wouldn’t normally act. We slam cabinet doors or stomp our foot or scream or leave in a huff or…behave in a way we wish we didn’t.
While behaving badly isn’t ok, it is understandable. And the good news is we can do something about it. Knowing more about our needs give us each a more efficient and effective way to identify and address what’s in our way or what’s compromising our ability to perform at our best. Knowing how to anticipate threats to our needs helps us to avoid those threats or at least manage them so that we stay in control and perform at our best.
How to Reduce Threat Response
One way our superintendent could further reduce threat response is to review the SCARF loosening list and find the item that is the most irksome – the one that clangs a need like a ladle against a gong. This item would be what we call an Energy Drainer and this is a tremendously useful exercise to move through and past the energy drainer to highly motivating ways to achieve what you truly want in the situation. And what we truly want in this situation may be quite simply, to be able to sleep at night! Whatever your goal is, the energy drainer exercise is a good one for getting it.
So, yes, our superintendent has been on my mind. A nice, smart man with a super tough job that he didn’t sign up for but did, poor guy. I’ve wished him well. I’ve been one of the parents who has pestered him with questions since, of course I – and all of us – are experiencing our own set of threats with our own sets of Needs. As we continue to navigate this alien time in our lives, two more things I wish for all of us:
Empathy
See fellow humans in as rich relief as you know yourself. You were a child. They were a child. You have known pain. They have known pain. You have made it this far against odds. They have too. Be open, patient, curious and grounded. This conveys empathy for the other and strength for yourself.
Perspective
Know that we will, at some point, be through this. We will, in that future, look back at this time and see how it unfolded. We have done this time and time again in our lives – faced untenable circumstances – and gotten through and looked back. As well, billions of people living and dead have faced untenable circumstances and gotten through and looked back. Perspective provides relief. One thread in the tapestry doesn’t make that much of a difference when the tapestry is taken as a whole. But if that one thread is stretched to breaking, it can compromise the quality of the tapestry. Maintain perspective so that you can contribute your best to your world through your talents and to yourself through self-care.
We can incentivize and expect and inspire and blame and punish and be impatient all we want but when the human brain is in threat response, no one is going anywhere until it feels safe.
Threats to SCARF Trigger Fear.
David Rock’s SCARF model tells us that when we humans detect a threat to our perceived degree of:
Status (good or bad; winning or losing)
Certainty (knowing what to expect)
Autonomy (freedom of choice/movement, independence)
Relatedness (part of a desirable/comfortable group)
Fairness (being treated with honesty and equity)
The human brain goes into threat response which shuts down the parts of our brain associated with learning, imagining and planning and redirects the brain’s resources to the parts associated with fighting, defending, withdrawing and resisting.
Any Potential Change is a Threat to SCARF
Informing people they need to work at home threatens Certainty, and Autonomy.
Advising people to wear a mask threatens Autonomy and Fairness
Telling people they are complicit in systemic racism threatens Status and Relatedness
Being fired, losing one’s retirement, taking a pay cut, getting Covid – each threaten Status, Certainty, Autonomy, Relatedness and Fairness
Imploring people to #dobetter and #bebetter threatens Status, Certainty, Autonomy, Relatedness and Fairness
Asking for time and patience to investigate #whiteprivilege threatens Status, Certainty, Autonomy, Relatedness and Fairness
If We’re in a Constant State of Fear How Do We Change and Grow?
Unlike any other time in history, every single one of us is experiencing major simultaneous disruption and change. Neuropsychologically, therefore, every single one of us is simultaneously in threat response.
When we are in threat response the parts of our brain associated with learning, imagining and planning (our literal ability to take in new information and to learn to do and be better) are shut down. In order to move forward – to change and to grow; to #dobetter and #bebetter – a brain-based approach will dissolve the blocks and help us fast track critical progress. Here’s how:
Access support and resources for what you want to achieve by using personal and professional development guidance like UPschool
With decades of experience in human resources, management and leadership development and employee motivation and engagement, using this method, I know what this approach can produce. Reliably and measurably. This practical, brain-based, human-centered, disciplined and efficient path gets results.
You Don’t Have to Go It Alone
Whether you envision a successful transition to working at home, a measurable positive difference in employee engagement, a transformation to a new business model, demonstrated commitment to anti-racism and racial equity or something just as big and important, until you address the perceived threat, there will be no growth.
I created UPschool for people who want to be the best version of themselves and who want to help others do the same – whether as HR professionals, managers, parents, educators or in other roles where you are driven to make a difference.
Last week I had the pleasure and privilege of speaking as a faculty member for NEHRA‘s highly regarded Executive HR Women’s Program. It was supposed to be a live, three-hour interactive workshop in Waltham, MA at the lovely Forefront Center for Meetings and Conferences. Instead it was a live, three-hour interactive workshop on Zoom broadcast from my kitchen in West Boylston, MA with participants calling in from all over the state and beyond.
Distanced But Not Disconnected
Shortly before the program was to be held, NEHRA’s intrepid organizers – Sarah Mann, Nancy Persson and Tracy Burns – sent word to the scheduled facilitators that we may need to shift gears due to the growing concern regarding the virus and the need for social distancing. They asked if we were up for delivering online. We were.
We started the call with a moment of mindfulness (thanks to Sarah) and a round-robin of gratitude. The participants were 20+ senior human resources professionals already weary from the week’s exertions around employee communication, workforce logistics, policy modifications and employee relations. And to a person, each was grateful for the opportunity to connect; to spend the time and attention with each other in community, in support, in mutual understanding.
I’m working from home today, can we reschedule our meeting?
I’ve never understood the rationale behind this question. Why, with our technology and constant technological connection to our screens, would we ever have to reschedule a one on one meeting just because someone was working from home? Maybe it means something different to different people. Perhaps it meant, “I’m canceling my scheduled appointments so I can focus on other stuff” or “I’m caring for a child or elder and trying to get a modicum of work done in between”. Or maybe it meant “I’m working from home but I also don’t yet know how to do that seamlessly so I’m going wait for another time to figure that out”.
Whatever it meant, it can’t mean that anymore. Working from home has been – for quite some time – a just-as-productive endeavor as being live and in person. But like anything else, you need the right equipment, the right rules and the right attitude. And now, since we need to do it, we’ll figure that stuff out.
Physically Distanced and Super Connected
Over the past 10 years I have worked closely with Helle Bundgaard of Motivation Factor™. She lives in Denmark. I am an hour outside of Boston. We have designed programs, solved problems, written copy and resolved conflicts together. We’ve gone from using the phone to Skype to What’s App to FaceTime and now Zoom as we navigated the tech we needed to stay in touch. It takes some ingenuity and patience but it can be done.
People Managers and HR Professionals
Use this time – especially if this crisis has freed up some for you – to stay connected and reconnect. As a manager, be a role model for your team. Play with the technology or take a LinkedIn or Udemy course on virtual meetings. Open to the possibilities of establishing meaningful one on one conversations with your employees. Start a team check in to share tips on working from home and staying focused or sharing funny stories about how it’s hard or weird.
Strategic HR Pros know that connection is serious business. Take this time to connect with your peers on the leadership team or through the management ranks. Schedule a Zoom call, ask how they are, ask how their team is faring, provide some resources to help pave the way to productivity while we’re in captivity.
Where There’s a Will, There are Cookies
Working from home is not new for me so the day-to-day hasn’t felt much different. But the other day, my parents stopped by and flung a batch of homemade cookies to us from six feet away. That was new.
Stay healthy. Stay Connected. Be Uncommon.
FREE MANAGEMENT TOOLS: Use these powerful tools, Energy Drainer video and worksheet to lead your team through a group exercise today!
LEADERSHIP DEVELOPMENT: Gain access to more powerful tools and expert advice and coaching with a membership to UPschool. Learn more and become a member here.
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You say it’s hard enough to bring a team together under normal circumstances never mind during a global crisis where you can’t even be with each other, right? Actually this may be the best time of all.
When asked what gets in the way of bringing a team together, managers will typically list things like – everyone is too busy, too many schedule conflicts, no time to fit it in, no one thing is relevant to everyone on the team and so not a great use of time, too touchy feel-y – we don’t need that stuff…
But here’s the thing…70% of the variance in a team’s engagement level, according to Gallup, is attributable to the manager. More than 79% of employees say they haven’t had a conversation with their manager about goals in over 6 months. Nearly 80% of employees say leadership doesn’t have a clear direction for the company. These conditions affect employee engagement which affects the bottom line and managers have the ability to positively influence all of it. In fact, in just one thoughtfully planned virtual team meeting right now, a manager could make significant strides toward improving employee engagement.
Improving Employee Engagement Now:
A little more time – With no commutes to wrangle with, not having to put on shoes and MUCH shorter distances to walk between meetings, many office workers have gained at least a little extra time and space in their day. A manager could invite the team to a 45 minute virtual meeting with one agenda item: “Checking in on the team”.
A little better technology – With platforms like Zoom, it’s super easy to get everyone on a call where you can see and hear each other and have both large discussions and small breakout conversations. A manager could practice a bit on their own with Zoom (or FaceTime, Skype, Webex, GotoMeeting, etc.) so they’re comfortable and then invite the team to join virtually for the meeting. Assure the team that there will be no advanced meeting skills required.
A little more planning – Working from home by surprise can be a major challenge for some people. They may not have appropriate rooms, the family may be home as well, the noise level my not be well controlled, there could be pets in the vicinity, children, elders, builders, etc. On top of that, there are different styles to consider – how do you plan for both introverts and extroverts? A manager could send some guidelines ahead of time with the invite saying: “This is a casual check in on the team. No special dress is required. Ideally everyone would use video but though it’s encouraged it’s not mandatory. I will be asking two questions on the call: 1. How are you all doing? And 2. What do yo need from the team? If you’d like to answer on the call that’s great. If not, that’s ok too. Just a heads up so everyone is prepared.
A little more balance – Just because people don’t have commutes, are likely closer than ever to their fridge and bathrooms and don’t have a water cooler around which to chat with colleagues doesn’t mean they should be tethered to their desk for hours on end. A manager could encourage the team to take advantage of the home office and take breaks to walk, get some fresh air, have breakfast with the fam or be in the kitchen on time for dinner. These are stressful times and a little balance will be appreciated.
A little more empathy – Every single human on the planet who has an internet connection and a will to live is freaked out right now. A manager could be more human, more empathetic, could extend a bit of grace and appreciation for the fact that there is a team at all. And a manager could express that and let the team know that the manager is there if they need something.
Be uncommon in these uncommon times.
FREE MANAGEMENT TOOLS: Use these powerful tools, Energy Drainer video and worksheet to lead your team through a group exercise today!
LEADERSHIP DEVELOPMENT: Gain access to more powerful tools and expert advice and coaching with a membership to UPschool. Learn more and become a member here.
Get Uncommon! Inspiration and motivation delivered straight to your email inbox. Newsletter Subscribe
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Ok, wow. All Mondays forever have been like “We are the worst day in the week ever” and then THIS past Monday, March 9, 2020 was like “Hold my beer…” .
Between pandemics, stock markets, spending the rest of your FSA balance before the deadline and locking in summer camp registrations for the kids, this month is stacking up to be a doozy!
In these crazy times, people will often fall into two categories: “I’m overwhelmed and need focus” OR “This is for the birds, I’m out, I need to find my real purpose.” Either way we’ve got you covered with a couple of activities you can do right now to feel a teensy bit better.
For the “I’m overwhelmed and need focus” crowd, try this: Find Focus Download
For the “This is for the birds. I’m out. I need to find my real purpose” folks, here’s a first step: Find Purpose Download