What Constitutes Quality? Good Question!

As we talk about values in the workplace – identifying them and living them – I suggest that a good manager can’t spend too much time defining them. It may be clear as a bell to you as a manager that the goal is to get from Point A to Point B. You might articulate this goal, confirm that everyone understands and buys into that goal and sleep like a baby at night knowing that your crack team is making quality progress toward that goal.

And then it’s time to measure the results. You smile benevolently as your team reports that they indeed achieved the goal of getting from point A to point B. But -GASP- to your horrified surprise you find that:

Employee A took the most scenic route
Employee B took the most efficient route
Employee C was creative and out of the box as she could be and
Employee D was as thrifty as possible and so took a rather spartan approach

Well? What did you want?

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